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  • Site Issues: I can't log in
    Answer: Use the 'problem logging in' link on http://clients.civilandcorporate.co.uk/Pages/GLogin.aspx -it will provide you with options. Ensure you are typing correctly. Many people think they are correct, but ...
  • Site Issues: What is the cost of a DBS check?
    Answer: £44.00 for Enhanced Disclosures and £26.00 for Standard.There is also an administration fee to pay. ...
  • Site Issues: How do I make a card payment?
    Answer: Clients need to press on the CARD PAYMENT icon on the left hand pane and CREATE AGREEMENT. If your card has expired, been lost or ...
  • Site Issues: ROUTE 2 and ROUTE 3 information
    Answer: If the applicant doesn't have a passport or driving licence, ROUTE 2 or 3 must be undertaken.   On the right hand side of the screen you ...
  • Site Issues: What is an ID check?
    Answer: The ID check will confirm the address of the applicant, any linked addresses, financial history including CCJs, backruptcy, sanctions registers.   Documents are not required but you ...
  • Site Issues: My DBS is delayed, what can I do?
    Answer:   When the DBS check is submitted, the DBS make primary checks and then send the details to the relevant police authorities. They may come across ...
  • Site Issues: My DBS check is stuck, what can I do?
    Answer: When the DBS check is submitted, the data must be accurate. No changes can be made as it is an electronic process. If the submission ...
  • Site Issues: My DBS check is stuck, what can I do?
    Answer: When the DBS check is submitted, the data must be accurate. No changes can be made as it is an electronic process. If the submission ...
  • Site Issues: Reprint my DBS certificate
    Answer:   It must be understood that no external company prints Disclosure certificates. The DBS in Liverpool is a government facility, similar to the Passport office or ...
  • Site Issues: What is a spent conviction?
    Answer: Rehabilitation periods The length of the rehabilitation period depends on the sentence given - not the offence committed. For a custodial sentence, the length of time ...

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    Latest FAQs RSS

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