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  • Site Issues: I did not receive my login email
    Answer: Login details in order to access the Civil & Corporate System are sent immediately to the email address as input from the agency.   Please check spam/junk.   The ...
  • Site Issues: NEW DBS ONLINE UPDATE SERVICE
    Answer: The new DBS Online Update service gives agencies and individual choices.   The purpose is that individuals have complete control of their personal information and they will ...
  • Site Issues: DBS online updating, can the employer pay?
    Answer: The online updating service applies to DBS application on or after 17th June 2013.   Any applications prior to that date will not be inluded in the ...
  • Site Issues: Why can I not have an Enhanced check in a school
    Answer: The legislation has changed in relation to DBS checks https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/97875/leaflet-england-wales.pdf http://www.legislation.gov.uk/ukpga/2006/47/schedule/4 In brief, your staff need to be able to have contact with ...
  • Site Issues: Childrens list not selected only Adults. What can I do?
    Answer: If the DBS certificate has only had one of the options checked, e.g. caring for the elderly and then they wish to work with children, ...
  • Site Issues: Am I eligible for an Enhanced DBS Disclosure?
    Answer: Enhanced checks – To be eligible for an Enhanced level DBS check, the position must be included in both the ROA Exceptions Order and in ...
  • Site Issues: ISA REFERRAL
    Answer: https://www.gov.uk/government/publications/dbs-referrals-form-and-guidance ...
  • Site Issues: What is a Vulnerable Adult
    Answer: A vulnerable adult is a person aged 18 years or over who may be unable to take care of themselves; protect themselves from harm; or ...
  • Site Issues: What do I enter for someone who is an Administration Assistant
    Answer:  This role may not be eligible for a DBS Enhanced or Standard check.   Enhanced checks – To be eligible for an Enhanced level DBS check, the ...
  • Site Issues: DBS Filtering rules
    Answer:   For those 18 or over at the time of the offence:   An adult conviction will be removed from a DBS certificate if:   11 years have elapsed ...

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