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  • Site Issues: List 99
    Answer: You have to 'add candidate' as usual, input minimal detail e.g. cover the current address for a full 5 years and press ROUTE 3 (click ...
  • Site Issues: I haven't received a payment email or SMS
    Answer: Your agency needs to validate your information prior to you receiving the SMS/email.   Please contact your agency. ...
  • Site Issues: How do candidates complete the online application form for DBS by themselves
    Answer: You have to - ADD CANDIDATE as usual and input the very brief personal details required for identification when the applicant logs in.   At the bottom ...
  • Site Issues: How do I view applicant information not on the home screen
    Answer: After 30 days from the result being issued, applicant information is archived so as not to clutter the home screen.   All applicant information can be readily ...
  • Site Issues: Why can't I view a DBS certificate with a green dot?
    Answer: DBS certificates with a green dot are clear and, therefore do not contain any information to view.   The DBS call them 'blanks'.   We do not receive cetificates ...
  • Site Issues: Why is my application not eligible for an Enhanced check
    Answer: There are now only six types of activity which can be classed as regulated activity relating to adults: Healthcare for adults provided by, or under the ...
  • Site Issues: What is Regulated Activity for working with children
    Answer:   Regulated activity - children The Protection of Freedoms Act 2012 amends the definition of regulated activity relating to children from 10 September.   The revised definition of ...
  • Site Issues: DBS Identity checking guidelines
    Answer:   v.12 September 2013 1 Identification checking guidelines Contents   Revised and enhanced identification checking process Identification checking process List of valid identity documents External validation service What if the applicant has been ...
  • Site Issues: PASSPORT SCAN
    Answer: Using the PASSPORT SCAN facility enables full authentication of passports, driving licences and ID cards from any country.   Civil & Corporate Security Ltd is the fist ...
  • Site Issues: PASSPORT SCAN RESULT EXAMPLE
    Answer: ...

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    Latest FAQs RSS

    1. How do I make a card payment? (2018-02-15 12:32)
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