Most popular FAQs

1. DBS Identity checking guidelines (156411 views)
2. What is Regulated Activity for working with children (98507 views)
3. Eligibility 'Vulnerable' Adults - Job roles - Housing (93868 views)
4. How do candidates complete the online application form for ... (85394 views)
5. Why is VOLUNTEER not in the job title? (74492 views)
6. My DBS is delayed, what can I do? (67633 views)
7. What ID do I need to provide for a ... (66584 views)
8. NEW DBS ONLINE UPDATE SERVICE (66558 views)
9. What is a Vulnerable Adult (66284 views)
10. Spelling error on DBS certificate or submission (63350 views)

Latest FAQs

1. How do I make a card payment? (2018-02-15 12:32)
2. Basic Disclosure (2018-01-04 14:09)
3. ROUTE 2 ID CHECK RESULT EXAMPLE (2016-11-22 17:53)
4. ISA ADULTS FIRST (2016-03-21 17:31)
5. Spelling error on DBS certificate or submission (2016-03-08 19:22)

Sticky FAQs

• I can't log in
• What is the cost of a DBS check?
• How do I make a card payment?
• ROUTE 2 and ROUTE 3 information
• What is an ID check?
• My DBS is delayed, what can I do?
• My DBS check is stuck, what can I do? ...
• My DBS check is stuck, what can I do? ...
• Reprint my DBS certificate
• What is a spent conviction?
• non-British phone numbers
• When do I have to perform another DBS check ...
• How do we know whether we have to register ...
• My date of birth is wrong and I can't ...
• Passport in maiden name
• Eligibility guidance
• Can I get a receipt?
• PVG Scheme Scotland
• Applicant did not receive login - how to resend? ...
• Spelling error on DBS certificate or submission
• I did not receive my login email
• NEW DBS ONLINE UPDATE SERVICE
• DBS online updating, can the employer pay?
• Why can I not have an Enhanced check in ...
• Childrens list not selected only Adults. What can I ...
• Am I eligible for an Enhanced DBS Disclosure?
• ISA REFERRAL
• What is a Vulnerable Adult
• What do I enter for someone who is an ...
• DBS Filtering rules
• List 99
• I haven't received a payment email or SMS
• How do candidates complete the online application form for ...
• How do I view applicant information not on the ...
• Why can't I view a DBS certificate with a ...
• Why is my application not eligible for an Enhanced ...
• What is Regulated Activity for working with children
• DBS Identity checking guidelines
• What ID do I need to provide for a ...
• ISA Barred Lists
• RESEND DISCLOSURE RESULT EMAIL
• Overseas checks
• Why is VOLUNTEER not in the job title?
• Filtering of information on DBS certificates
• Eligibility 'Vulnerable' Adults - Job roles - Housing
• Applicant ony certificate
• Re Identity/docs page. County of birth. If a county ...
• NAME CHANGE
• CARE OF ADDRESS
• ISA ADULTS FIRST
• PASSPORT SCAN
• PASSPORT SCAN RESULT EXAMPLE
• Basic Disclosure