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Here you can see questions asked by other users. If you answer these question, your answers may be inserted into the FAQ.

Date / User Question
2013-05-29 14:13
Rina Loder
Site Issues:
Can I use a photo Belgium ID card instead of passport as ID?
Answer
2015-02-11 21:15
Anna DÄ…browska
:
Mam problem z logowaniem. System nie rozpoznaje adresu mailowego, ktorego uzywalam w maju zeszlego roku podczas rejestracji. Co moglo sie stac?
Answer
2015-03-09 16:49
Kelly
Accounts:
How do I get a report of the credit card transactions that have been made to the account?
Answer
2015-04-17 15:05
Rebecca
Site Issues:
I am coming from overseas and am filling in the online form for my DBS check. When I am on the Address section I have entered my current address as Care of my agency so the certificate is sent to them, and therefore I cannot fill in the "At this address since" box. I cannot submit my application without completing this section, what would I be required to enter in this box as my "At this address since" date?
Answer
2015-05-21 13:06
Sally Norman
Site Issues:
My applicant has a UK passport valid from 09.05.05 - 09.02.16 the online form will not accept this.
Answer
2015-06-09 11:42
Anna
Site Issues:
I have cancelled an application as I need to update the addresses. Can I now start a new application?
Answer
2015-06-16 15:34
meriam
Site Issues:
why I cant log in???? every time i enter my email address and password it says my email is not recognisable. there must be somethings wrong
Answer
2015-06-28 14:42
Susan pettitt England
Services:
My daughter has to complete her dbs for nursing around 3 when it all went through officially does she have to put her birth name on form as well thank you
Answer
2015-07-07 11:33
teresa mclaughlin
Site Issues:
Please advise where the form is re finger printing agreement
Answer
2015-07-14 16:17
Kerry Thomas
Services:
Could you tell me please, whether DBS checks for voluntary workers are free of charge?
Answer
2015-09-29 13:39
Tripta Passan
Site Issues:
Trying to submit a volunteer's application who has a UK passport in date- website is not accepting issue date of 25/07/2005.
Answer
2015-11-16 11:23
Kelly Hall
Site Issues:
I am unable to select the country of Kosovo as it does not appear in the drop down list of countries. Please can you help me as i need to get this application processed. Thanks.
Answer
2015-12-14 13:26
Giulia Samonati
Accounts:
I have been trying to get hold of someone for weeks to talk us through setting up an account. Noone is answering emails or phone calls. We need to process over 200 DBSs in the next month, I would appreciate it if someone could contact me as soon as possible with help on the financial side of purchase ordering and invoicing. 01273 667752
Answer

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