Login details in order to access the Civil & Corporate System are sent immediately to the email address as input from the agency.
Please check spam/junk.
The email may be incorrect from the agency, such as .com rather than.co.uk and the agance can correct this by changing the email in USERS and resending the login details.
Civil & Corporate Security cannot change personal data as the agency is the one that has validated that information.
PLEASE CONTACT YOUR AGENCY