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Latest FAQs
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Sticky FAQs
- I can't log in
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- ROUTE 2 and ROUTE 3 information
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- My DBS is delayed, what can I do?
- My DBS check is stuck, what can I do? ...
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- non-British phone numbers
- When do I have to perform another DBS check ...
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- My date of birth is wrong and I can't ...
- Passport in maiden name
- Eligibility guidance
- Can I get a receipt?
- PVG Scheme Scotland
- Applicant did not receive login - how to resend? ...
- Spelling error on DBS certificate or submission
- I did not receive my login email
- NEW DBS ONLINE UPDATE SERVICE
- DBS online updating, can the employer pay?
- Why can I not have an Enhanced check in ...
- Childrens list not selected only Adults. What can I ...
- Am I eligible for an Enhanced DBS Disclosure?
- ISA REFERRAL
- What is a Vulnerable Adult
- What do I enter for someone who is an ...
- DBS Filtering rules
- List 99
- I haven't received a payment email or SMS
- How do candidates complete the online application form for ...
- How do I view applicant information not on the ...
- Why can't I view a DBS certificate with a ...
- Why is my application not eligible for an Enhanced ...
- What is Regulated Activity for working with children
- DBS Identity checking guidelines
- What ID do I need to provide for a ...
- ISA Barred Lists
- RESEND DISCLOSURE RESULT EMAIL
- Overseas checks
- Why is VOLUNTEER not in the job title?
- Filtering of information on DBS certificates
- Eligibility 'Vulnerable' Adults - Job roles - Housing
- Applicant ony certificate
- Re Identity/docs page. County of birth. If a county ...
- NAME CHANGE
- CARE OF ADDRESS
- ISA ADULTS FIRST
- PASSPORT SCAN
- PASSPORT SCAN RESULT EXAMPLE
- Basic Disclosure