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  • Site Issues: ROUTE 2 and ROUTE 3 information
    Answer: If the applicant doesn't have a passport or driving licence, ROUTE 2 or 3 must be undertaken.   On the right hand side of the screen you ...
  • Site Issues: My date of birth is wrong and I can't log in.
    Answer: Your agency inputs your information and will probably have made an error.Applicants must contact their agency as they can amend the date if birth according ...
  • Site Issues: List 99
    Answer: You have to 'add candidate' as usual, input minimal detail e.g. cover the current address for a full 5 years and press ROUTE 3 (click ...
  • Site Issues: DBS Identity checking guidelines
    Answer:   v.12 September 2013 1 Identification checking guidelines Contents   Revised and enhanced identification checking process Identification checking process List of valid identity documents External validation service What if the applicant has been ...
  • Site Issues: ROUTE 2 ID CHECK RESULT EXAMPLE
    Answer: ID / AML Search Report      ----------------------------------------------------------------------------------------------       AAAAAAAAAA     ----------------------------------------------------------------------------------------------     Input Details Name:    AAAAAAAAAA Current Address:    AAAAAAAAAA Date of Birth:    AAAAAAAAAA Search Type:  ProveID KYC Telephone No.:  Telephone No. Not Entered  Your Ref. No.:  375131 Alias:  None ---------------------------------------------------------------------------------------------- Search Details   Search Date:  27 October 2016 Search ID:  34BCFB0E-600A-4147-9BAE-B310D4F83E90 ---------------------------------------------------------------------------------------------- Report Summary   Telephony:  - ...
  • Site Issues: What ID do I need to provide for a DBS check
    Answer: The person going through a DBS check - ‘the applicant’ - must give their employer original documents proving their identity. The documents needed will depend ...
  • Site Issues: Re Identity/docs page. County of birth. If a county has changed it's name
    Answer: You need to put the County is it legally is today. However, always best to inform the applicant that you have done so in case ...

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  • Most popular FAQs RSS

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    Latest FAQs RSS

    1. How do I make a card payment? (2018-02-15 12:32)
    2. Basic Disclosure (2018-01-04 14:09)
    3. ROUTE 2 ID CHECK RESULT EXAMPLE (2016-11-22 17:53)
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    5. Spelling error on DBS certificate or submission (2016-03-08 19:22)

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